Member Login
This Privacy Policy explains how WhereTheWildPupsAre collects, uses, and discloses information about you when you access or use our websites, mobile application and other online products and services (collectively, the “Services”), contact our customer service team, engage with us on social media, apply for a job with us, or otherwise interact with us.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the choices available to you.
Information You Provide to Us
We collect information you provide directly to us. For example, we collect information when you create an account, fill out a form, participate in a survey, review, contest or promotion, make a purchase, apply for a job or upload your resume, communicate with us via third party social media sites, request customer support, or otherwise communicate with us. The types of information we may collect include your name, email address, postal address, phone number, credit card and other payment information, age, location, your pet’s information (name, breed, date of birth, gender, etc.) and any other information you choose to provide.
Use of Information
We use the information we collect to deliver the products and services you request and customize your experience with us. We also use the information we collect to:
We use in-store cameras for security purposes and for operational purposes such as measuring and observing customer traffic patterns.
Provide, maintain and improve our products and services;
Conduct audits related to a current interaction with the consumer and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards;
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and protect the rights and property of WhereTheWildPupsAre and others;
Debug to identify and repair errors that impair existing intended functionality;
For limited, internal and operational use, such as to enable our website to function;
Perform services on behalf of us or service provider, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, or conducting analytic services;
Undertake internal research for technological development and demonstration;
Undertake activities to verify or maintain the quality or safety of a service or device that we own, manufacture, or control, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by, us;
Send you technical notices, updates, security alerts, and support and administrative messages and to respond to your comments, questions, and customer service requests;
Communicate with you about products, services, and events offered by WhereTheWildPupsAre and others, and provide news and information we think will be of interest to you (see Your Choices below for information about how to opt out of these communications at any time);
Personalize your online experience and the advertisements you see when you use the Services or third-party platforms based on your preferences, interests, and browsing and purchasing behavior;
Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards; Evaluate your application and qualifications for employment with us; and Carry out any other purpose described to you at the time the information was collected.
Promotional Communications
You may opt out of receiving promotional emails from WhereTheWildPupsAre by following the instructions in those emails or by logging into your account and changing your preferences. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
By participating in any of our mobile programs, you agree to receive automated marketing phone calls and text messages at the phone number your provided at opt-in. Your consent to receive marketing messages is not required to make a purchase. You agree to notify WhereTheWildPupsAre at the Contact Us information below in the event that you change or disconnect your mobile phone number.
Phone calls made and text messages sent to your mobile device may be generated using automated telephone dialing technology. Message and data rates may apply and are billed by and payable to your mobile service provider. Delivery of messages are subject to the effective transmission by your mobile service provider and any policies or terms established by your mobile service provider.
Your California Privacy Rights Consumers residing in California have certain additional rights with respect to their personal information under the California Consumer Privacy Act or (“CCPA”) (California Civil Code Section 1798.100 et seq.) and the “Shine the Light” Law (California Civil Code Section 1798.83).
California Consumer Privacy Act
Additional Disclosures Related to the Collection, Use, Disclosure and Sale of Personal Information
Categories of Personal Information Collected: In the preceding 12 months, we have collected the following categories of personal information: identifiers, commercial information, characteristics of protected classifications under California or U.S. law, geolocation data, Internet or other electronic activity information, and inferences drawn about any of the preceding categories of information. We also collect the following categories of personal information from job applicants: professional or employment related information and education information. For examples of the data points we collect, please see “Collection of Information” above.
Business or Commercial Purpose for Collecting and Selling Information: We collect personal information for the business and commercial purposes described in “Use of Information” above.
Categories of Sources of Personal Information: We collect personal information directly from you when you interact with our Services, shop in our stores, contact us through customer service or other mechanisms, or use our pet-focused services, automatically when you access or use our Services, purchase products or services from us and from third-party sources as described in “Information Collected from Other Sources” above.
Categories of Third Parties with Whom We Share Information: We may share your personal information with third parties as described in the “Sharing of Information” section above.
Categories of Personal Information Disclosed: In the preceding 12 months, depending on your interactions with us, we may have disclosed the following categories of personal information for business or commercial purposes: identifiers, financial information, characteristics of protected classifications under California or U.S. law, geolocation data, Internet or other electronic activity information, and inferences drawn about any of the preceding categories of information.
Sale of Personal Information: California law requires that we provide transparency about personal information we “sell,” which for the purposes of the CCPA, means scenarios in which WhereTheWildPupsAre has shared personal information with partners in exchange for valuable consideration. In the preceding 12 months, depending on your interactions with us, we may have “sold” the following categories of personal information: identifiers and internet or other electronic network activity information. WhereTheWildPupsAre is a pet specialty retailer in the business of offering pet related goods and services to pet parents. As such, WhereTheWildPupsAre’s business model does not include sharing your identifying information such as your name, email address, phone number, or postal address to third parties in exchange for money. However, we do share identifiers such as name, email or postal address with our subsidiaries to offer you our pet-related goods and other identifiers such as cookies and the advertising identifier associated with your mobile device with our advertising partners to show our ads that are targeted to your interests.
Your Consumer Rights
What are the CCPA Consumer Rights?:
Access. California consumers have the right to request access to the specific pieces of personal information we have collected about them in the last 12 months. They may also request the categories of personal information we have collected about them, the categories of sources of such collection, the business or commercial purpose for collecting or selling personal information, the categories of third parties with whom we share and sell their personal information, and the categories of personal information we have disclosed and sold about them in the preceding 12 months.
Deletion. California consumers have the right to request deletion of their personal information (subject to certain exceptions).
Opt Out of Sale. California consumers have the right to opt out of the sale of their personal information. California consumers above the age of 16 have the right to opt out of these sales at any time. We do not knowingly collect online or sell personal information about consumers under the age of 16.
Nondiscrimination. California consumers have the right to receive equal service and price and not be discriminated against for exercising any of their CCPA rights, however, financial incentive programs may condition participation on collection of personal information.